Terms of Use

Effective Date: October 6, 2026.

About This Website

This website provides information and resources for Gilmore Place residents and their guests, including Towers 1, 2 and 3 and Club Gilmore in Burnaby, British Columbia. It does not offer services or support outside North America. The three strata corporations jointly operate the website through Club Gilmore. Club Gilmore staff administer it, and Club Committee members assist with improvements. In these terms, “we” and “our” refer to those corporations acting through this website administration.

The towers are separate strata corporations: The Owners, Strata Plan EPS8857; The Owners, Strata Plan EPS8858; and The Owners, Strata Plan EPS8859. Website administration does not change their legal responsibilities or the authority of their strata councils.

These terms cover use of the website and its features. They do not amend strata bylaws or rules, create a tenancy or service-provider relationship, or determine your legal rights as an owner, tenant or guest.

Resident Information and Official Requirements

We aim to keep the website current, but information, summaries, maps, photographs and status displays may contain errors or become outdated. Hours, prices, availability, contacts and procedures may change. Confirm time-sensitive details with your tower concierge, Club Attendant, strata manager or service provider.

Applicable legislation, strata bylaws and rules, and valid booking or rental agreements govern the matters they cover. Website summaries do not replace them. Obtain official strata records through the appropriate owner or tenant portal or your strata manager.

Website information is not legal, medical, insurance or other professional advice. Seek advice suited to your circumstances when needed. Follow posted safety instructions and manufacturer guidance when using equipment or carrying out maintenance.

The strata fee calculator uses current budget figures and the amount you enter to provide an informational breakdown. It is not an account statement, assessment notice or confirmation of what you owe. Confirm payments and charges with your strata manager.

Emergencies and Formal Communications

Do not use the Suggestion Box or AI Assistant for emergencies or matters needing an immediate response. Call 911 for police, fire or ambulance emergencies. Contact your tower concierge for urgent building concerns.

A suggestion or chat message is not a booking, repair confirmation, formal strata complaint or acknowledgment of a legal notice. Use the designated reporting or correspondence channel. These terms do not restrict methods of giving notice permitted by law.

Suggestions and Requests

Provide accurate, relevant information. Do not submit passwords, payment-card details, identity documents or unnecessary information about another person through the Suggestion Box or AI Assistant. Follow the instructions for incident reports and other sensitive matters.

Suggestions help identify community improvements and recurring needs. Staff and authorized committee members may follow up using details you choose to provide and assess repeated submissions, as described in the Privacy Policy. Submission does not guarantee a response, approval or implementation.

Email links open a draft in your email application. Check the recipients, message and attachments before sending. Avoid including unrelated personal information in photographs or screenshots.

AI Assistant

The optional AI Assistant uses Chatbase. Its automatically generated answers may be incomplete, inaccurate or outdated. Verify important information with staff or an official source.

A chat answer is not permission, a confirmed booking, a strata council decision or a guarantee of safety or availability. Request staff action through the published contact channels. The Privacy Policy explains chat processing and retention. Enable or disable the assistant in Cookie Preferences.

Bookings, Parking and External Services

Bookings, registrations, payments and account access may use separate services, including Xplor/PerfectMind, myRanchoStrata, RService and parking-provider websites. Their terms and privacy notices apply when you use them. Check current requirements, charges and cancellation terms before completing a transaction.

External links are provided for convenience. We do not guarantee the destination’s accuracy, security or availability. Contact the provider or designated support contact about its service. Do not include passwords or verification codes in support requests.

Service Listings and Community Activities

Listings help residents find instructors, classes, resident businesses and nearby services. Unless expressly stated otherwise, services, prices, payments and cancellations are arranged between you and the provider.

“Club Approved” instructor status has the limited meaning stated in the instructor directory. It does not guarantee qualifications, suitability or results. Check the provider’s qualifications, current insurance and suitability for your needs.

For a listing, supply accurate material you are authorized to publish and identify which contact details and images may appear publicly. Listings can be viewed outside Gilmore Place and indexed by search engines. Do not submit another person’s personal information or image without appropriate authority. Ask the Club Attendants for corrections or removal; removing a listing may not remove copies held by search engines or others.

Permission to publish allows us to display and reasonably format the supplied material for that listing. Ownership remains with the rights holder. We may correct, decline or remove listings that are inaccurate, outdated, inappropriate or outside the directory’s purpose.

Acceptable Use and Website Content

Do not submit spam, impersonate others, attempt unauthorized access, distribute malicious software, interfere with the website, harass others or publish information you are not entitled to disclose.

Website text, photographs, graphics and other materials belong to their respective owners. You may view the site and share links for personal and community use. Respect permissions and restrictions on downloadable materials, and obtain permission from the rights holder where required. Uses permitted by law are unaffected.

Availability and Responsibility

We may update, suspend or remove features for maintenance, security or operational reasons. We do not guarantee uninterrupted or error-free access or successful delivery of every submission. For important or time-sensitive matters, use the appropriate direct contact channel and obtain confirmation.

To the extent permitted by law, we do not guarantee the accuracy, completeness or fitness for a particular purpose of website information or third-party content. These terms do not exclude responsibilities or liabilities that cannot lawfully be excluded, limit statutory privacy rights or release a strata corporation from its legal duties.

Privacy and Cookie Preferences

The Privacy Policy explains how personal information is handled through the website. Cookie Preferences controls optional analytics, the AI Assistant and supported external media. Your choice to enable a service is a privacy choice, separate from accepting these terms.

Changes and Contact

We post the current terms and effective date here. Changes apply prospectively and do not remove rights that have already arisen. If a feature requires an agreement or additional consent, we obtain it through that feature; a cookie choice does not serve as that agreement.

For website questions or listing corrections, email the Club Attendants at clubattendant@clubgilmore.com. Send formal strata correspondence to your designated strata manager. Direct privacy questions to the officers listed in the Privacy Policy.

These terms are governed by British Columbia law and applicable federal Canadian law. They do not restrict access to a court, tribunal or regulator available to you under applicable law.